Built to stay, not just ship.
One retainer, four stages, no handoff. Here's exactly what happens from the day you reach out to years into the relationship — and what stays on our plate every single month after launch.
A website is a living product, not a delivered artifact.
The industry standard is a $5,000+ lump sum for a website that ships once, hits your inbox as a zip file, and gets ghosted the moment a bug appears. You paid for a launch — not a relationship. When traffic drops, when a plugin breaks, when a form silently stops sending leads, you're on your own or paying $150/hr to "get on the calendar."
ARCINFOTECH kills that model. We build, deploy, and stay. Every plan includes ongoing engineering, security patching, content updates, and performance tuning on a fixed monthly rate. No panic invoices, no support tickets rotting in a queue.
Four stages. The last one never ends.
- Written scope, not a discovery-call marathon
- Existing site audited if you have one
- Tier picked based on what you actually need
- Staged builds you can see weekly
- Feedback rounds built into the sprint
- Hand-engineered — no page builders
- Smoke-tested before DNS cutover
- SSL, backups & monitoring live at launch
- No blackout window during migration
- SLA-backed response, as fast as 24h
- Security patching & uptime monitoring
- Ticketed helpdesk, tracked in your portal
What "staying" actually includes
Security patching
Dependencies and platform updates applied before they become a problem.
Uptime & monitoring
Alerts if something breaks — we're usually already on it before you notice.
Ticketed helpdesk
A real person answers through your portal — not a ticket that vanishes into a queue.
Content & tuning
Copy edits, new pages, performance passes — billed against your monthly hours, not a new invoice.
How you actually see the "stay" stage happening
Every client gets a portal — hours remaining this month, live status on active requests, and a place to submit new ones directly. No digging through email threads to figure out where things stand.
- ✓ Real-time hours-used tracker
- ✓ Live status on every request
- ✓ Direct request submission, no email required
- ✓ Website analytics — traffic, sources & visitor trends, tracked automatically
One invoice, or three headaches
| Services | ARCINFOTECH | Typical Web Agency | In-House Hire |
|---|---|---|---|
| Website + hosting + IT support | ✓ one invoice | separate vendors | separate vendors |
| Ongoing engineering after launch | ✓ included | billed hourly | ✓ if staffed |
| Security patching & monitoring | ✓ included | usually a paid add-on | ✓ if staffed |
| Response when something breaks | ✓ SLA-backed, as fast as 24h | "get on the calendar" | immediate, but one point of failure |
| Vendors you have to coordinate | ✓ just us | host, developer & IT, separately | none, but capped by one hire's skillset |
| Contract flexibility | ✓ 12-mo term, then month-to-month | re-scope & re-quote every project | ongoing salary + benefits commitment |
| Accessibility-conscious development | ✓ included from Essential | often a separate $1,500–$5,000+ audit | rarely prioritized, no dedicated expertise |
| Fixed monthly cost | ✓ | lump sum + hourly | salary + benefits |
| Typical monthly cost (CAD) | $399–$1,499+ | $150–$200/hr as needed | $4,500+ salary |
| Estimated monthly savings vs. an in-house hire | $3,800+ CAD saved | — | — |
Savings estimate compares the Growth tier ($699/mo) to a $4,500/mo in-house hire — the actual gap is wider on Essential and narrower on Enterprise.
Five years in hospitality and three years in retail, with a game programming background underneath it — before building ARCINFOTECH. The retainer model exists because I got tired of watching small businesses get milked by agencies that disappear after launch.
Tell us what you're building.
Submit an inquiry and we'll reply from a human, not a ticket queue — under 24h on Growth & Enterprise tiers.
Start an inquiry →