Privacy Policy.
What we collect, how it is stored, and your rights over your own data.
ARCINFOTECH · Last updated August 1, 2026
ARCINFOTECH (“ARCINFOTECH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect. We collect only the personal information reasonably necessary to operate our business and provide our services.
Information You Provide Depending on how you interact with us, we may collect:
- Name
- Email address
- Company or business name (optional)
- Phone number (if provided)
- Project inquiries
- Messages submitted through our contact form
- Files and documents uploaded through our client portal
- Support requests and ticket history
Client Account Information When you create a client account, we may collect:
- Email address
- Authentication credentials managed through Supabase Auth
- Account preferences
- Project communications
- Uploaded files
- Service requests
2. How We Use Your Information. We use your information to:
- Respond to inquiries
- Provide website design and development services
- Manage projects and client accounts
- Process support requests
- Send important account notifications
- Improve our services
- Maintain business records
- Comply with legal obligations
3. Cookies & Analytics. Our website may use essential cookies required for security, authentication, and website functionality. If analytics are enabled in the future, this Privacy Policy will be updated accordingly. We do not currently use third-party advertising networks or behavioural advertising trackers.
4. Service Providers. To operate our business, we rely on trusted third-party providers that process information on our behalf. These may include:
- Supabase – database hosting and user authentication
- Resend – transactional email delivery
- Website hosting providers
- Domain registrars
- Payment processors (where applicable)
5. Data Security. We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention. We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain project history
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
7. Your Privacy Rights. Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account information
- Request deletion of your personal information
- Withdraw consent where applicable
8. International Data Processing. Some of our service providers may store or process information outside of Canada. Where this occurs, your information may become subject to the laws of the jurisdiction in which it is processed. We select reputable providers that implement appropriate security practices to safeguard personal information.
9. Children’s Privacy. Our services are intended for businesses and individuals who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date.
11. Contact Us. If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer
ARCINFOTECH
Email: info@arcinfotech.net
We will make reasonable efforts to respond to privacy-related inquiries promptly and in accordance with applicable Canadian privacy laws.