Six services. One retainer.
Everything below ships under the same monthly plan — no separate vendor for the website, the hosting, and the helpdesk. Scroll through what's actually included.
Web Engineering
Custom-built sites and applications — no page builders, no templates, no shortcuts.
- Custom marketing & business websites
- E-commerce & booking systems
- Client portals & internal dashboards
- API & third-party integrations
- Ongoing feature development
- Performance & SEO from day one
- Accessibility-conscious builds (WCAG-aware)
Managed Hosting & Infrastructure
The unglamorous plumbing that keeps a site alive, handled so you never have to think about it.
- Hosting, SSL & domain/DNS management
- Automated daily/weekly backups
- 24/7 uptime monitoring & alerting
- CDN & performance tuning
- Staging environments for safe changes
- Disaster recovery planning
Security & Monitoring
Patching and threat monitoring baked into every tier, not sold as an upsell after a breach.
- OS & software security patching
- Endpoint protection & antivirus management
- Uptime & anomaly alerting
- SSL/TLS certificate renewal
- Access & permissions audits
- Incident response support
Cloud & Systems Admin
Email, workspace, and access management kept tidy across your whole team.
- Google Workspace / Microsoft 365 admin
- User onboarding & same-day offboarding
- Cloud storage & permissions structuring
- Shared drive & file organization
- Backup & retention policy setup
- License & subscription management
Helpdesk & IT Support
A real ticketed queue with tier-based SLAs — a person answers, not an auto-reply.
- Ticketed support portal (client login)
- Tier-based response SLAs
- Live status tracking on every request
- Monthly usage & hours reporting
- Priority escalation on higher tiers
- Direct line to your account contact
Email Automation & AI Chatbot
A chatbot that actually knows your business, paired with email sequences that follow up so you don't have to.
- AI chatbot trained on your services & FAQs
- 24/7 lead capture & qualification
- Automated welcome, follow-up & re-engagement emails
- Handoff of qualified leads to your CRM/booking flow
- Conversation logs & lead summaries
- Ongoing tuning as your services change
One retainer covers all six.
No a-la-carte vendors. No separate invoice for a second provider. Pick a tier and everything above ships under it.