Terms & Conditions.

These Terms & Conditions govern the website design, hosting, maintenance, and subscription services provided by ARCINFOTECH (“ARCINFOTECH”, “we”, “our”, or “us”). By purchasing or using our services, you (“Client”) agree to these terms.

1. Subscription & Initial Term. ARCINFOTECH offers qualifying website builds with no upfront design or development fee in exchange for a minimum twelve (12) month subscription commitment at the selected service plan. The subscription term begins on the earlier of: the date the website is launched, or the date ARCINFOTECH makes the website available for launch after the Client has delayed providing required content or approvals. Following the completion of the initial 12-month term, services automatically continue on a month-to-month basis unless cancelled in accordance with these Terms. Clients may cancel at any time after the initial commitment by providing written notice before the next billing cycle.

2. Client Responsibilities. To complete the project efficiently, Clients agree to provide requested materials, including but not limited to:

• Logos and branding assets
• Website copy and content
• Images and media
• Required business information
• Feedback and approvals

If requested materials are not received within 14 calendar days of a written request, ARCINFOTECH may, at its discretion: continue development using temporary placeholder content; launch the website to begin the subscription term; or delay the project until required materials are received. Project delays caused by the Client do not extend or suspend the subscription commitment.

3. Website Support & Maintenance. Monthly support hours are included according to the Client’s active plan.

Plan	Included Monthly Support
Essential	Up to 2 hours
Growth	Up to 6 hours
Enterprise	Up to 15 hours

Included hours: reset at the beginning of each billing cycle; do not accumulate or roll over; and cannot be exchanged for refunds or credits. Work exceeding the monthly allowance will be quoted separately and will only proceed after Client approval.

4. Billing & Payment. Subscriptions are billed automatically each month using the Client’s selected payment method. Invoices not paid within 7 calendar days of their due date may result in service suspension until the outstanding balance has been paid. ARCINFOTECH reserves the right to suspend website hosting, maintenance, and related services for overdue accounts.

5. Early Cancellation. If the Client cancels services or defaults on payment before completing the initial 12-month subscription commitment, an Early Termination Fee will apply. The fee will equal the lesser of: the remaining balance owing for the initial subscription term; or $1,500 CAD. This fee represents a reasonable estimate of the discounted development costs waived at the start of the project.

6. Ownership & Intellectual Property. During the active subscription term, ARCINFOTECH retains ownership of:

• Custom website code
• Design layouts
• Development frameworks
• Templates
• Internal tools and proprietary systems

The Client retains ownership of all content they provide, including logos, text, images, trademarks, and other intellectual property. Unless otherwise agreed in writing, domain names remain the property of the registered domain owner.

7. Website Migration. After successfully completing the initial 12-month subscription term, Clients may request a website migration for a flat fee of $750 CAD. The migration includes:

• Website files
• Database
• Standard configuration required to deploy the website on one (1) primary domain

The migration fee does not include:

• Hosting services
• Email services
• Domain registrations or transfers
• Premium software licenses
• Third-party subscriptions
• Stock photography licenses
• Proprietary ARCINFOTECH development tools

Additional migration work may be quoted separately if required.

8. Acceptable Use. Clients may not use ARCINFOTECH services to publish, distribute, store, or promote content that is:

• Illegal or fraudulent
• Defamatory or knowingly misleading
• Infringing on intellectual property rights
• Malware, phishing, spam, or malicious software
• Content prohibited under applicable Canadian law

Violation of this policy may result in immediate suspension or termination of services without refund.

9. Accessibility & Privacy. ARCINFOTECH develops websites using accessibility-conscious practices, including semantic HTML, keyboard-friendly navigation, responsive layouts, and consideration for colour contrast and reduced-motion preferences where practical. Our standard website packages are not represented as formal compliance audits or legal certifications under WCAG, ADA, AODA, ACA, or similar legislation. Formal accessibility audits or compliance consulting may be available as separate services. Clients remain responsible for their Privacy Policy, cookie notices, Terms of Service, and compliance with applicable privacy, consumer protection, and marketing laws, including PIPEDA and CASL where applicable.

10. Third-Party Services. ARCINFOTECH may integrate or rely on third-party services including hosting providers, payment processors, domain registrars, analytics platforms, email services, and software vendors. We are not responsible for interruptions, pricing changes, outages, policy changes, or service failures caused by third-party providers.

11. Warranty Disclaimer. Services are provided on an “as is” and “as available” basis. While ARCINFOTECH makes reasonable efforts to maintain secure and reliable services, we do not warrant that the website or related services will be uninterrupted, error-free, or free from security vulnerabilities.

12. Limitation of Liability. To the fullest extent permitted by applicable law, ARCINFOTECH’s total liability arising from or relating to these services shall not exceed the total fees paid by the Client during the three (3) months immediately preceding the event giving rise to the claim. ARCINFOTECH shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, lost data, or reputational harm.

13. Force Majeure. ARCINFOTECH shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, internet outages, cyberattacks, labour disputes, government actions, utility failures, or failures of third-party service providers.

14. Changes to These Terms. ARCINFOTECH may update these Terms & Conditions from time to time. Material changes will apply prospectively and will be communicated through our website or by email where appropriate. Continued use of our services after such updates constitutes acceptance of the revised Terms.

15. Governing Law. These Terms & Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, unless another dispute resolution process is required by applicable law.

Contact. ARCINFOTECH · info@arcinfotech.net